Privacy Policy
At Aravian.ae, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, and disclose your data when you access or use our website.
1. Information We Collect
Personal Information: When you create an account, place an order, or subscribe to our newsletter, we may collect personal information such as your name, email address, phone number, shipping address, and payment details.
Usage Data: We may collect information about your interactions with our website, including pages visited, products viewed, and actions taken.
Cookies: We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookies through your browser settings.
2. How We Use Your Information
We may use the information we collect for the following purposes:
- To process and fulfill your orders, including verifying payment details and arranging for shipping.
- To communicate with you regarding your orders, inquiries, and promotional offers.
- To personalize your shopping experience and recommend products that may interest you.
- To analyze website usage and trends, improve our products and services, and enhance the functionality of our website.
3. Data Sharing and Disclosure
We may share your personal information with third-party service providers and partners who assist us in operating our website, processing payments, delivering orders, and conducting marketing activities. We ensure that these service providers adhere to appropriate data protection standards.
We may also disclose your information when required by law or in response to legal requests, to protect our rights, or to prevent fraud or security breaches.
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.
5. Your Rights
You have the right to access, correct, or delete your personal information stored on our website. You may also opt-out of receiving marketing communications from us at any time.
6. Children's Privacy
Aravian.ae is not intended for use by children under the age of 18. We do not knowingly collect personal information from individuals under 18 years of age.
7. Changes to This Policy
We reserve the right to update or revise this Privacy Policy at any time. Any changes will be posted on this page, and the "Last Updated" date will be modified accordingly.
If you have any questions or concerns regarding our Privacy Policy or the handling of your personal information, please contact us at support@aravian.ae
Thank you for trusting Aravian.ae with your personal information!
Last Updated: 29 February 2024
Returns and Refund Policy
1. Returns
We want you to be completely satisfied with your purchase from Aravian.ae. If you are not entirely happy with your order, you may return eligible items subject to the following conditions:
- Items must be returned within 7 days from the date of delivery.
- Items must be in their original condition, unworn, unused, and with all tags attached.
- Personalized or customized items cannot be returned unless they are defective or damaged.
2. Refunds
Upon receipt and inspection of the returned items, we will process your refund within 7 business days using the original payment method. Please note the following:
- Shipping charges, if applicable, are non-refundable.
- Refunds are issued for the purchase price of the returned items, excluding any discounts, promotions, or coupons applied.
- Depending on your financial institution, it may take additional time for the refund to be reflected in your account.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at support@aravia.ae to request a return authorization.
- Package the items securely and include the original packing slip or order confirmation.
- Ship the return package to the address provided by our customer service team using a trackable shipping method.
4. Exchanges
If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item on Aravian.ae.
5. Defective or Damaged Items
If you receive a defective or damaged item, please contact our customer service team within 7 days of delivery. We will arrange for a replacement or issue a refund, as applicable, at no additional cost to you.
6. Non-Compliance
Failure to comply with our return policy may result in the denial of your return or refund request.
If you have any questions or concerns regarding our Returns and Refund Policy, please contact us at support@aravian.ae
Thank you for shopping at Aravian.ae!
Last Updated: 29 February 2024
Terms and Conditions
1. Introduction
Welcome to Aravian.ae, an e-commerce platform operated by AFS Global FZ-LLC, registered in Ras Al Khaimah, UAE. By accessing and using our website, you agree to comply with the terms and conditions outlined herein. Please read these terms carefully before proceeding to use our services.
2. Definitions
- "Aravian.ae" refers to the e-commerce website operated by AFS Global FZ-LLC.
- "User," "you," and "your" refer to individuals or entities accessing or using Aravian.ae.
- "We," "us," and "our" refer to AFS Global FZ-LLC.
3. Acceptance of Terms
By accessing or using Aravian.ae, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions, as well as any additional guidelines or rules posted on the website.
4. Product Information
We strive to provide accurate and up-to-date information about our products, including descriptions, prices, and availability. However, we do not guarantee the accuracy or completeness of such information. We reserve the right to modify, update, or discontinue any product at any time without prior notice.
5. Ordering and Payment
- Placing an order on Aravian.ae constitutes an offer to purchase the selected products. We reserve the right to accept or reject any order at our discretion.
- Prices displayed on the website are in UAE Dirhams (AED) and are inclusive of 5% Value added Tax, unless otherwise stated.
- Payment can be made using various methods accepted by Aravian.ae. All payments are subject to verification and authorization by the relevant financial institution.
6. Delivery
- We aim to deliver orders within the specified timeframe, however, delays may occur due to unforeseen circumstances. We shall not be liable for any delay in delivery.
- Risk of loss or damage to the products passes to you upon delivery.
- Delivery charges may apply and will be communicated to you prior to completing your purchase.
7. Returns and Refunds
- We accept returns and provide refunds or exchanges in accordance with our Return Policy, which can be found on our website.
- To initiate a return or refund, please follow the instructions outlined in our Return Policy.
8. Intellectual Property
- All content, trademarks, logos, and other intellectual property displayed on Aravian.ae are the property of AFS Global FZ-LLC or its licensors.
- You may not reproduce, distribute, or exploit any content from Aravian.ae without prior written consent.
9. Privacy Policy
- We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for information on how we collect, use, and disclose your data.
10. Limitation of Liability
- To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of Aravian.ae.
- Our total liability for any claim arising from or related to Aravian.ae shall not exceed the amount paid by you for the products or services in question.
11. Governing Law and Jurisdiction
These terms and conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Ras Al Khaimah, UAE.
12. Amendments
We reserve the right to amend or update these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on Aravian.ae. It is your responsibility to review these terms periodically for any updates.
If you have any questions or concerns regarding these terms and conditions, please contact us at support@aravian.ae
Thank you for choosing Aravian.ae!
Last Updated: 29 February 2024
